Tech Support Representative | Oct 2013 to Mar 2015
At teleNetwork, I delivered comprehensive technical support for customers using CenturyLink. By addressing their issues related to internet connectivity, email, phone, and television services, I was able to ensure customer satisfaction by solving a wide range of technical issues.
- Provided technical support for CenturyLink internet and cable customers
- Resolved customer issues including internet connectivity, network configuration, email problems, phone connectivity, malware/virus removal (where applicable), OS updates, and computer backups
- Addressed technical challenges related to cable TV services, including visual, audio, connection, and power issues, enhancing customer viewing experiences
- Utilized strong troubleshooting skills to diagnose and troubleshoot computer issues involving Microsoft Windows and webmail applications
- Maintained up-to-date knowledge of CenturyLink’s services and technologies, including outages, technician updates, and area upgrades
- Provided exemplary customer service, with consistent praise from customers
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