Office Manager | June 2007 to Dec 2010
Computer Technician | April 2007 to June 2007
Working as both the office manager and PC tech at Groktek, I made extensive contributions to effectively manage client accounts, coordinate technician schedules, provide on-site and remote technical support. Repeated collaborations with office staff, team members, and clients demonstrated my strong communication, management, and teamworking abilities and skills.
- Provided complete technical support, both on-site and remote, for clients
- Showcased strong knowledge of the Microsoft Windows OS with support for network connectivity, virus and malware removal, computer backups, OS updates, and hardware and software installations
- Conducted remote support via phone, email, or LogMeIn remote access
- Participated in site installations of Windows computers and servers, routers, modems, network cabling, peripherals, and software, ensuring that office staff were able to continue their work
- Made recommendations for client computers, hardware, or software
- Able to critically think and troubleshoot technical issues due to hardware failures or natural weather phenomenon
- Assisted in custom computer builds, including installation of motherboards, CPUs, RAM, HDs, etc
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